TSB customers fume as banking app down leaving thousands unable to make payments | Personal Finance | Finance
Thousands have been left stranded without access to their online banking as TSB grapples with a significant technical glitch.
The bank has been hit by a wave of outages today, with Down Detector clocking in over 2,100 reports of malfunctions. The chaos appears to be centred around the mobile app and TSB’s internet banking portal.
Customers started reporting problems from as early as 8am, and the issues are still unresolved.
TSB has acknowledged the disruption on its X – formerly known as Twitter – with a statement: “We’re sorry that some of our customers are facing problems accessing our services this morning. Our teams are working to resolve this.”
Furious customers have took to X, with one writing on social media: “Still not working today, same problem as everyone else has posted here, cannot login to Internet banking website using browser.
“Session token error message, repeated cookie pop ups and logs me out when I click on anything.
“Please advise how this can be fixed as soon as possible.”
Meanwhile, another customer added: “The @TSB app is down or being updated more times than it is working.”
One frustrated customer vented on social media: “Well done @TSB on my pay day of all days when I need to pay all my bills I can’t. Because you’ve decided to mess about with the app and I can’t approve payments. Cheers.”
Equally irritated, another customer tweeted: “@TSB what is going on? ? ? I’ve got bills needing paid and apparently not only is the app out of action again I’m being told I have no accounts! ! ! ” A fifth report shows the dismay with TSB’s mobile services: “I see the @TSB mobile app is doing what the @TSB app does, not working…again! “.
Other clients voiced their difficulties in reaching customer support amid the banking chaos with one discontented user stating: “It’s one thing to have technical issues, but if it’s followed up by no available customer service or a public statement/update… well, that really shows your true colours as a company I guess.”
The specifics behind today’s digital dilemma at TSB remain unexplained by the bank.
