Beauty product recalled over potential fire risk — ‘stop using immediately’

A hair care brand has issued a product recall of one of its hair dryer products, over a potential issue that could pose a fire risk. Cloud Nine, which makes hair dryers, hair straighteners and other hair styling products, has issued the recall as a precautionary measure.

The travel dryer affected was given to customers as a free gift with a purchase. The brand assured that no injuries have been recorded, and that this is a precautionary measure. The Office for Product Safety and Standards wrote in a statement: “The product presents a risk of fire as it may overheat during use. This could lead to the product igniting and catching fire, presenting a risk to users.

“The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.”

The product affected by the recall include:

• Cloud Nine XDM 3600 Travel Dryer
• Barcode number(s) – 5056593901724, 5056593901816
• Batch code – UK-DRYER-BLCK-GWP-V1, UK-DRYER-BLCK-GWP-V2

The brand explained the recall only affects the Cloud Nine XDM 3600 Travel Dryer that “was included as a free gift with your purchase”. Cloud Nine urged customers to contact its Customer Experience team if you are unsure about whether you’re impacted by the recall.

Cloud Nine assured that all other products are not impacted and continue to be safe to use.

Cloud Nine wrote on its website: “At Cloud Nine we are committed to the highest standards of safety and quality. We have identified a potential issue with the Travel Hair Dryer (XDM 3600) which, could cause the product to overheat during use. As a precaution, we’re recalling all units to make sure every product meets the high standards you expect from us.”

Could Nine recommend that customers stop using the travel dryer immediately and sustainably dispose of the product. However, if you prefer Cloud Nine to dispose of the product, it has shared steps you can take to return it.

To return the product, Cloud Nine instructed:

1. Locate appropriate packaging to return your Travel Hair Dryer (XDM 3600)
2. Package up your Travel Hair Dryer (XDM 3600) securely.
3. You must add the original purchasers order number ending in -GB to the label to be eligible for your postage costs to be re-imbursed.
4. Take a photo of your parcel, returns label and proof of postage (this is essential for tracking purposes and receiving your refund)
5. Send parcel to: Cloud Nine – PR XDM 3600, [Insert your order number], A2 Hornbeam Square West, Harrogate, HG2 8PA.
6. Wait for the package to arrive at the returns address
7. Once the parcel has arrived email your proof of returns cost along with the pictures and order number to our Customer Experience Department
8. Postage refunds can take up to 14 business days from the date we received the parcel back to our returns department and all documentation is received and complete.

Corrective measures have been taken to remove the travel dryer from the market, and have been recalled from end users by Cloud Nine. The OPSS said: “The product has been withdrawn from the market and recalled from end users by Cloud Nine.

“We recommend that you stop using the product immediately and return it to Cloud Nine for a Cloud Nine voucher. If you cannot physically return it to store, dispose of the product safely, ensuring you have retained proof of purchasing the eligible Cloud Nine item.”

For further information and help, contact Cloud Nine’s Customer Experience team by emailing info@cloudninehair.com.